Refund and Return Policy of Parmunie

Effective Date: February 26, 2025

Address: 3723 Adams Avenue, US
Website: Parmunie
Email: info@parmunie.com
Phone Number: 301-676-9615

At Parmunie, customer satisfaction is our top priority. We understand that sometimes a product may not meet expectations, and we want to make the return and refund process as smooth as possible. This policy outlines the terms and conditions for refunds and returns.

1. Return Eligibility

We accept returns under the following conditions:

  • The item must be unused, in original condition, and with all original tags and packaging.
  • The return request must be made within 30 days of receiving the product.
  • Proof of purchase (receipt or order confirmation) is required.
  • Items that are damaged due to misuse or improper handling are not eligible for returns.

2. Refund Process

Once your return is received and inspected, we will process your refund:

  • If approved, refunds will be issued to the original payment method within 5-10 business days.
  • If the refund is declined (due to damage or signs of use), we will notify you via email.
  • Shipping fees are non-refundable unless the return is due to a defect or incorrect order.

3. Exchanges

If you received a defective or incorrect item, we will replace it at no additional cost. Please contact info@parmunie.com within 7 days of delivery to arrange an exchange.

4. Return Shipping Costs

  • If the return is due to an error on our part (wrong item, damaged product), we will cover the return shipping fees.
  • If returning for personal reasons (wrong size, changed mind), the customer is responsible for return shipping costs.

5. How to Initiate a Return

To request a return or refund, please:

  1. Email info@parmunie.com with your order number and reason for return.
  2. Wait for approval and return instructions.
  3. Ship the product to the designated return address.
  4. Receive your refund or exchange confirmation.

For any questions, please contact us at info@parmunie.com.